Leonardo Hotel Cheltenham - Formerly Jurys Inn

Warm welcome on check-in by Jenny. We had been selected, the guests for the day. We received complementary parking for the duration of the stay, a sweet treat in our room, and two vouchers for a drink in the bar. The location was ideal for the purpose of our visit. The room was clean and comfortable. Breakfast on site was very good, especially from a gluten-free aspect. There was a clearly marked area containing gluten-free items and a separate toaster to use, I was also given an allergy guide to check what hot food items were safe for me.

We used the cafe and bar only. The coffee and drinks were good and the staff were very friendly and attentive. The hotel was very clean and had a good atmosphere. ALL the staff were very friendly and always had a smile on there face which is so refreshing these days. I would like to mention Sarah on Reception and James the Duty Manager. We had a few issues when we arrived they went the extra mile to help us resolve some problems and made us feel at home.

Beautiful hotel, we were traveling from Yorkshire to Devon and stopped overnight to break up the journey. Stayed in Colchester Leonardo hotel. We thought the room was very clean the only thing we didn't like is shower curtain in the bathroom. The hotel in general was very clean, the carpet everywhere was new. Beautiful bar, very well presented lobby, with calm music playing, the restaurant was very pleasant and food was priced relatively reasonable. Good portions. The breakfast was superb. Great variety of pastry and bread, fruit salads, yogurts, vell made hot breakfast. And very helpful stuff, the Spanish looking lady who was serving in breakfast area was so extremely kind and helpful. We will definitely be back to this hotel. I would say that for the price it's very good.

Stayed at Cheltenham Leonardo's hotel last year and more recently at Swindon Leonardo's, so knew our stay would be a good one. Staff were friendly and welcoming, room was clean and comfortable. We spent our 2 evenings in hotel bar area which is most contemporary and comfortable. Have to say the wine bottle prices are most reasonable. We dined in restaurant on 2nd evening and the food/staff were lovely. We had a couple of very minor problems with our room and were impressed by how quickly these were addressed - thank you. Also leisure facilities are superb and well run

The whole place was clean and really well presented. The bar and restaurant looked lovely (though we only used the restaurant for breakfast), and the orangery was quiet except for the rain sounds which I personally love. Staff were all helpful and polite, although we only really needed to speak to reception for check in/out. There is a small shop for forgotten things plus drinks and activity packs for the kids which was great. We came for valentines evening and my daughter was given an activity pack and also had a free pack of Lovehearts so she was made up. Jenna on reception was lovely to us and our daughter (it makes a difference when staff know how to speak to kids). The pool was great, my daughter loves a swim and we got in early on the Saturday as the children’s hours are restricted during the week so we missed the Friday evening session. The breakfast was good. It was a buffet and finished plates were cleared really quickly by the friendly staff. Everything was clean, straight forward and enjoyable.